Warranty Information | Sony Asia Pacific

For local standard warranty within the Oceania, Asia Pacific or Middle East and Africa region, please select your country / area from the list of warranty information to find out more information. For other regions, please refer to the Sony website to be routed to the appropriate region / country support page for more information.

For overseas warranty scheme (e.g. product purchased in Country A and will be used in Country B), please refer to more information below:.

• What is the TLW (Tourist Limited Warranty)?

  The TLW is a warranty that is issued^*2 to customers at the point of purchase when they purchase selected products out of their country/area of residence.

• Who issues the TLW?

  The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.

• What are the terms of the TLW?

  The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
  For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
  To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

• What products are applicable for TLW?

  Please contact the Sony office in your local country/area for the most updated information.

• Is the TLW valid in all countries/areas?

  No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in the following countries:

  Region	Country/Area	Sony / Authorised Service Centers
  Asia Pacific	Australia	SONY AUSTRALIA PTY. LTD.
  	New Zealand	SONY NEW ZEALAND LTD.
  	South Africa	SONY MIDDLE EAST AND AFRICA FZE
  	Singapore	SONY ELECTRONICS (S) PTE. LTD.
  	Malaysia	SONY (MALAYSIA) SDN. BHD.
  	Hong Kong	SONY CORPORATION OF HONG KONG LTD.
  	Korea	SONY KOREA CORPORATION
  	Philippines	SONY PHILIPPINES, INC
  	Thailand	SONY THAI CO. LTD.
  	Taiwan	SYNVISION TECHNOLOGY SERVICE CORP.
  	India	SONY INDIA PVT. LTD.
  	Indonesia	P.T. SONY INDONESIA
  	UAE	JUMBO ELECTRONICS PVT. LTD
  	Qatar	MODERN HOME
  	Bahrain	ASHRAF'S
  	Lebanon	SONY MIDDLE EAST AND AFRICA FZE
  Japan	Tokyo	SONY SERVICE STATION AKIHABARA
  	Osaka	1F NAMBA TSUJIMOTO NISSEI BUILDING
  	Okinawa	SONY SERVICE STATION NAHA
  Europe	Belgium	SONY BELGIUM
  	Switzerland	SONY EUROPE LIMITED, WEYBRIDGE
  	Germany	SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG DEUTSCHLAND
  	Denmark	SONY NORDIC (DENMARK), FILIAL AF SONY EUROPE LIMITED
  	Spain	SONY EUROPE LIMITED, SUCURSAL EN ESPAÑA
  	Portugal	SONY EUROPE LIMITED, SUCURSAL EM PORTUGAL
  	Austria	SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG AUSTRIA
  	Greece	SONY EUROPE LIMITED, Δ.Τ. "SONY HELLAS"
  	France	SONY FRANCE, SUCCURSALE DE SONY EUROPE LIMITED
  	Finland	SONY EUROPE LIMITED, SUOMEN SIVULIIKE
  	Italy	SONY EUROPE LIMITED, SEDE SECONDARIA ITALIANA
  	Norway	SONY NORDIC (NORWAY), A BRANCH OF SONY EUROPE LIMITED
  	The Netherlands	SONY BENELUX, A BRANCH OF SONY EUROPE LIMITED
  	Sweden	SONY NORDIC (SWEDEN), FILIAL TILL SONY EUROPE LIMITED
  	United Kingdom	SONY UNITED KINGDOM AND IRELAND, A DIVISION OF SONY EUROPE LIMITED
  	Russia	CJSC “SONY ELECTRONICS” REPRESENTATIVE OFFICE
  	Ukraine	SONY OVERSEAS S.A. REPRESENTATIVE OFFICE
  Latin America	Puerto Rico	SONY ELECTRONICS INC.
  	Panama	SONY INTER-AMERICAN, S.A.
  	Chile	SONY CHILE LTDA.
  	Costa Rica	Phone: 0-800-507-1007
  	Ecuador	Phone: 1-800-007669
  	El Salvador	Phone: 800-6148
  	Guatemala	Phone: 01-800-2990001
  	Honduras	Phone: 800-2791-9266
  	Nicaragua	Phone: +505-2268-0518 / 1-800-507-0011
  	Mexico	SONY ELECTRONICS DE MEXICO S.A. DE C.V.
  North America	U.S.A.	SONY ELECTRONICS INC.
  	Canada	SONY OF CANADA LTD