Sony Support

Article ID : 00181532 / Last Modified : 16/08/2017Print

Notice to Owners of Sony Digital Still Cameras

    2006-11-24

    Update on 4th June 2010: Please note that this free repair service will end on 31st May 2011 for DSC-T3 and DSC-T33, and on 30th November 2010 for all other models listed below.
    For more details, please visit the latest announcement here.

    Thank you for your support of Sony products.

    In October 2005, we issued a notice offering an extension of free repair service for certain digital still cameras that incorporated Sony-manufactured image sensor devices which displayed the following symptoms :

    When the product is used in camera mode, the LCD panel or electronic viewfinder exhibits either a distorted image or no image.

    We have now confirmed that in addition to the models covered by the last announcement, 8 additional models listed below may display the same symptoms, mainly in regions where there are climate conditions of high temperature and humidity.  We are therefore extending free repair service to these models exhibiting the symptoms as explained above.

    We apologize for the inconvenience this causes customers.  Sony continues to strive to improve its quality standards to the maximum extent possible.

    [Applicable models]
    DSC-T1, DSC-T11, DSC-T3, DSC-T33, DSC-U40, DSC-U50, DSC-F88, DSC-M1

    [Countermeasure]
    For the applicable models which exhibit the symptoms detailed above, caused by the relevant image sensor devices, Sony will extend free repair service.  Therefore customers who have the applicable models and who are experiencing these symptoms, and customers who have previously paid to have such symptoms repaired should contact your local service centre for further information.  A list of Sony service centres can be found in the Support Network page.


    PIM Statement
    Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the above purpose.  The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony but will be strictly controlled and will not be used for any other purpose.