How to use the wireless headphones touch sensor control panel
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.
About the Touch Sensor
There is a touch sensor control panel in the right housing part of the headphones (A). When using the touch sensor control panel, you can perform operations with taps and swipes, without using the buttons on the headphones.
What you can do with the Touch Sensor control panel
You can perform the following operations with the touch sensor control panel.
- Listening to ambient sound (Quick Attention Mode)
- Controlling an audio device (Audio Control)
- Functions for phone calls
- Speak-to-Chat (for WH-1000XM5, WH-1000XM4 only)
Listening to ambient sound (Quick Attention Mode)
Quick Attention Mode is a function that makes it easier to hear ambient sound without removing the headphones by lowering the volume of currently playing music, phone calls, and ringtones. This function is convenient for when you want to hear announcements quickly on an airplane, or for making conversation at the register when shopping.
Activate Quick Attention Mode by touching the whole touch sensor control panel on the right side of the headphones with your hand.
This function is only active while you are touching the panel. Remove your hand from the touch sensor control panel to end it.
If the whole touch sensor control panel is not covered, or the touch sensor control panel is not touched, the function will not work properly.
Hint: You can also check the detailed instructions in the following video. (The video use the WH-1000XM3 as an example.)
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
Controlling an audio device (Audio Control)
If your Bluetooth device supports device operation function AVRCP (Audio Video Remote Control Profile), it can perform the following operations:
- Play/Pause: Tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds).
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Increase the volume: Swipe up repeatedly until the volume reaches the desired level.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Decrease the volume: Swipe down repeatedly until the volume reaches the desired level.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Skip to the beginning of the next track: Swipe forward and release.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Skip to the beginning of the previous track (or the current track during playback): Swipe backward and release.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Fast-forward: Swipe forward and hold. Release at the desired playback point.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- Fast-reverse: Swipe backward and hold. Release at the desired playback point.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
Functions for phone calls
If your mobile device supports HFP (Hands-free Profile) or HSP (Headset Profile), you can answer a call, end a call, or cancel an outgoing call.
Note: If your mobile device supports HFP (Hands-free Profile), you can start up the voice dial function, or switch the call device between the headphones and the mobile device. For more details, refer to the headphones Help Guide.
Hint: You can also check the detailed instructions in the following video. (The video use the WH-1000XM3 as an example.)
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
Speaking with someone while wearing the headphones (Speak-to-Chat)
Note: The Speak-to-Chat function is supported for WH-1000XM5 and WH-1000XM4 only.
If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headphones pause or mute the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.
In the factory setting, Speak-to-Chat is disabled. To enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat activated”.
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
Notes:- The Speak-to-Chat mode activates when the person wearing headphones speaks. If you speak too short or speak quietly, the headphones may not detect your speech. If this is the case, try speaking longer and with a louder voice.
- The Speak-to-Chat mode will end when the headphones do not detect any audio spoken by the person wearing the headphones for 30 seconds or more.
- For more details about the function, refer to the headphones Help Guide.