How to reset or initialize the Wireless Headphones (WF-C500)

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

• Resetting the headset
• Initializing the headset to restore factory settings

Resetting the headset

1. Press and hold the button on the left unit for about 20 seconds.
   
   In about 15 seconds after you start pressing the button, the indicator (orange) on the left unit flashes slowly for about 5 seconds. Keep pressing and holding the button.
2. Check that the indicator turns off and then release your finger.
   
   Notes:
   • The left unit of the headset will be reset and restarted.
   • Check that the indicator (blue) on the left unit of the headset flashes twice.
3. Press and hold the button on the right unit for about 20 seconds. .
   
   In about 15 seconds after you start pressing the button, the indicator (orange) on the right unit flashes slowly for about 5 seconds. Keep pressing and holding the button.
4. Check that the indicator turns off and then release your finger.
   
   Notes:
   • The right unit of the headset will be reset and restarted.
   • Check that the indicator (blue) on the right unit of the headset flashes twice.
5. Check to see if the issue is resolved after resetting.

You can also see how to reset in this video:

Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

NOTES:

• During a reset, the device registration (pairing) information and other settings are retained.
• If the headset does not operate correctly even after a reset, initialize the headset to restore the factory settings.

Initializing the headset to restore factory settings

IMPORTANT: This operation resets all the device settings to the factory defaults and deletes all pairing information.

NOTE: After initializing the headset, you should also delete the headset pairing information from any connected devices and then pair them again.

1. Press and hold the buttons on both the left and right units of the headset for about 15 seconds.
   The indicators (blue) on the headset repeatedly flash twice in a row, and then the indicators (orange) start flashing.
   
2. Release your fingers within 5 seconds after the indicators start flashing.
   The indicators (orange) on the headset light up.
   
3. Press and hold the buttons on both the left and right units of the headset within 10 seconds after the indicators on the headset light up.
   After a few seconds, the indicators (blue) on the headset flash 4 times.
   
   The headset is initialized.

You can also see how to initialize in this video:

Tip: Learn how to turn captions on or off when watching Internet videos from YouTube