How to reset or initialize the WF-1000XM5

• Reset the WF-1000XM5
• Initialize the WF-1000XM5 to restore the factory settings

Reset the WF-1000XM5

1. Set the WF-1000XM5 units into the charging case.
   Note: Leave the charging case lid open.
   
2. Press and hold the reset button on the back of the charging case for about 20 seconds or more.
   Hints:
   • After about 15 seconds, the indicator on the charging case flashes orange for about 5 seconds.
     Then, the indicator on the charging case turns off and the headset will be reset.
   • Do not release your finger from the reset button on the charging case while the indicator is flashing orange. If you release your finger, the headset will be initialized.
   
3. Check that the indicator turns off and then release your finger.

Notes:

• The pairing information and other settings are retained.
• Watch the video to find out how to reset.
  
  

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Initialize the WF-1000XM5 to restore the factory settings

IMPORTANT: The initialize operation resets all the device settings to the factory defaults and deletes all pairing information.

Notes:

• Delete the pairing information for the headset from the connected device and then pair them again.
• When the remaining battery charge of the charging case is not sufficient, the headset will not start initializing. Charge the charging case.

1. Set the headset units into the charging case.
   Note: Leave the charging case lid open.
   
2. Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
   Hint: The indicator on the charging case repeatedly flashes blue twice in a row, and then the indicator starts flashing orange.
   
3. Release your finger within 5 seconds after the indicator on the charging case starts flashing orange.
   Hint: When the initializing is complete, the indicator on the charging case flashes green 4 times.
   

Notes:

• If the indicator on the charging case does not flash green 4 times after performing step 3, the headset has not been initialized. Try again from step 2.
• You can also initialize the headset using the Sony | Headphones Connect app.
• Watch the video to find out how to initialize.
  
  

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