Troubleshooting battery issues
Note: If you have concerns that battery life is too short, refer to the article The battery life is short.
Go to the Headphones Troubleshooting Guide top page
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
Contact support
Contact our Support team
Warranty Information
Find information on Tourist Limited Warranty
Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities
Professional product support and services
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