The wireless throughput (download speed) becomes very slow or randomly disconnects when the computer is moved further away from the access point.
This Wi-Fi connectivity issue can potentially occur in rare instances as a result of a variety of variable factors, including signal strength, proximity to the Wi-Fi signal, number of devices utilizing the Wi-Fi router, and the general Wi-Fi environment. Please follow these steps to troubleshoot this issue and improve the wireless throughput (download speed) and random disconnects.
- Verify that the latest wireless adapter driver has been downloaded and installed.
- Press the Windows Logo + X key combination, and then on the menu click Device Manager.
- In the Device Manager window, double-click Network adapters to expand the selection.
- Under Network adapters, double-click the Broadcom wireless adapter.
- In the Broadcom wireless adapter Properties window, click the Driver tab.
- On the Driver tab, next to Driver Version, verify the latest wireless adapter driver is installed.
- If the driver version is the same or higher than the latest available, proceed to the next step. If the driver version is a lower version than the latest available, download and install the wireless adapter driver update first, and then proceed to the next step.
- Adjust the 802.11n Channel Width for 2.4GHz.
- Press the Windows Logo + X key combination, and then on the menu click Device Manager.
- In the Device Manager window, double-click Network adapters to expand the selection.
- Under Network adapters, double-click the Broadcom wireless adapter.
- In the Broadcom wireless adapter Properties window, click the Advanced tab.
- On the Advanced tab, in the Property section, click to select Bandwidth Capability.
- With Bandwidth Capability selected, in the Value section, change the value from 11a:20/40;11bg:20MHz to 11a/b/g:20/40MHz.
- Modify the Wireless Network Properties
- Press the Windows Logo + X key combination on the keyboard and, from the list, click Control Panel.
- In the Control Panel window, click Network and Internet.
- In the Network and Internet window, click Network and Sharing Center.
- In the Network and Sharing Center window, on the left hand column, click Change adapter settings.
- In the Network Connections window, double-click Wi-Fi.
- In the Wi-Fi Status window, click the Wireless Properties button.
- In the Wireless Network Properties window, on the Connections tab, click to place a check mark in the box next to Connect even if the network is not broadcasting its name (SSID), and then click the OK button.
- Adjust the Wireless Encryption type of the Router.
- Log in to the wireless access point.
NOTE: Consult the Router User Manual for the step by step instructions on accessing and adjusting the Router settings.
- If the wireless encryption is WEP or WPS-PSK(TKIP), change the encryption type to WPS-PSK(AES).
- Log in to the wireless access point.
- Adjust the wireless channel on the Router.
- Log in to the wireless access point.
NOTE: Consult the Router User Manual for the step by step instructions on accessing and adjusting the Router settings.
- Adjust the wireless channel to either Channel 6 or Channel 11.
- Log in to the wireless access point.