The computer freezes or stops at a blue or black screen, or randomly restarts.
The procedure to troubleshoot why the computer freezes or stops at a blue or black screen, or randomly restarts, varies depending on the operating system installed on the computer. Follow the appropriate link below to troubleshoot the issue.
Contact support
Contact our Support team
Warranty Information
Find information on Tourist Limited Warranty
Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities
Professional product support and services
Find support information for Broadcast & Professional products
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
