How to fix WebLink issues: Message displayed or USB connection not detected

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the WebLink function returns a message or cannot be used, check the following:

• If the message "USB device not supported" is displayed:
  • Install the WebLink Host app to your smartphone from the WebLink website. If you have already installed the WebLink Host app, restart your smartphone and reconnect the USB cable.
  • Note: The message may also be displayed as: "USB device not supported. For detail on the compatible devices, visit the support site on the last page in the supplied manual".
• If an error message is displayed on the head unit screen:
  • Visit the WebLink FAQ website to determine the meaning of the message and find out what steps to take next.
• If you are using an iPhone and the USB connection cannot be detected:
  • A USB connection cannot be detected if your iPhone is locked. Unlock your iPhone by entering a passcode or using the Touch ID function.
• If you are using an iPhone with the WebLink Host app and the message "Resume a WebLink compatible app to continue" is displayed:
  • Keep the WebLink Host app in the foreground of the screen while using the WebLink function.
• If the WebLink connection disconnects unintentionally after updating the iPhone to iOS 15:
  • The WebLink Host app with version 3.4.0 or later, (which will be released on 18/07/2024), requires the following smartphone OS version:
    • Android 10 or later
    • iOS 16.0 or later