Sony SupportMobile Phones & Tablets

Article ID : 00237347 / Last Modified : 07/02/2022Print

I cannot connect to another device using NFC

    Hint

    The following steps may differ between Android versions. To learn which Android version your device has, find and tap Settings → About phone → Android version. If you do not see About phone under Settings, tap System.

    • Make sure that NFC is activated on both devices.

    • Make sure that the screen of your device is unlocked and active.
    • Hold your device and the other NFC compatible device so that the N-Marks of both devices make contact, and then slowly move your device in all directions. The NFC detection area is generally indicated by   (NFC icon).
    • Remove any protective case or cover from your device to verify that it's not blocking the connection.
    • Make sure that your device isn’t already connected to another NFC compatible device. If so, disconnect them, and try to connect to the other device again.
    • In some cases, NFC sensitivity may not be strong enough to connect using NFC. If so, use Bluetooth technology instead of NFC to connect the devices.