The computer doesn't detect a connected Xperia Phone.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Xperia 1 IV, Xperia 10 IV, Xperia 5 IV, Xperia 1 V, Xperia 10 V and Xperia 5 V:  Please set the USB connection mode to file transfer with the instruction after connecting your Xperia to the computer.

To set the USB connection mode to file transfer.

• Make sure that your device is connected to a computer via a USB cable. In rare cases, the USB cable for charging may not be recognized by the computer.
• From your Home screen, drag the status bar downwards.
• Find and tap Charging this device via USB, then select File Transfer under USB Preferences, find and tap File Transfer.

Note: Compatible with the following operating systems.

• Microsoft Windows 11
• Microsoft Windows 10
• Microsoft Windows 8.1