1. Disconnect any devices that are connected to the camera
If you want to connect your smartphone or tablet to a camera via Wi-Fi (Wi-Fi Direct connection) using the camera as an access point, make sure the camera is not connected to any other mobile devices or computers.
If a mobile device is connected to the camera, disconnect the Wi-Fi connection to the camera from the connected mobile device
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2. Try another connection method
If you are unable to connect with Bluetooth pairing, please try another connection method.
Please check Help Guide for connection methods and procedures.
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3. Restart the mobile device
Restart the mobile device (switch off the device and switch it on again).
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4. Set Airplane Mode to OFF (Camera)
This step is only required if you are using ILCE-1/9M3/7RM5/7SM3/7M4, ILME-FX3/FX30, ZV-E1.
If you are using a device other than those listed above, press the "No, or not applicable" button and proceed to the next step.
On the camera, set [Airplane Mode] to [Off].
MENU → (Network) → [Network Option] → [Airplane Mode]
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5. Set Airplane Mode to OFF (Mobile Device)
Switch off Airplane Mode on the mobile device.
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6. Set VPN to off
If you have a VPN app, or a security app that uses a VPN, installed on your mobile device, switch off the VPN.
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7. Reset the SSID
This step is only required if you are using ILCE-1/9M3/7RM5/7SM3/7M4, ILME-FX3/FX30, ZV-E1.
If you are using a device other than those listed above, press the "No, or not applicable" button and proceed to the next step.
Reset the camera SSID.
MENU → (Network) → [Wi-Fi] → [SSID/PW Reset] → [OK]
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8. Delete Bluetooth pairing information
Delete Bluetooth pairing information from the camera, the app, and the mobile device (OS) respectively.
App: Go to Help Guide and delete the camera pairing information.
Camera: On the camera, select (Network) → [Bluetooth] → [Manage Paired Device] . If your mobile device is listed under connected devices, select it and delete it.
Mobile Device (OS): Open Bluetooth in your mobile device's settings, and if your camera is listed under connected devices, tap to remove it. Then switch Bluetooth OFF, and then switch it ON again.
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9. Uninstall/reinstall app
Uninstall Monitor & Control, and then reinstall it.
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10. Reset the network settings
Reset your mobile device's Network Settings.
The menu structure and terms may vary depending on your mobile device.
Reset Wi-Fi, mobile data communication, and Bluetooth from [Settings] → [System] → [Reset options]. Resetting may improve the connection; however, it will also initialize the following settings, so they will all need to be reconfigured.
Reset your Network Settings from [Settings] → [General] → [Transfer or Reset iPhone] → [Reset]. Resetting may improve the connection; however, it will also initialize the following settings, so they will all need to be reconfigured.
