Does the CHARGE indicator light up after changing to the supplied USB cable?
NOTE: Not all models are supplied with a USB cable.
Confirm that the USB cable is firmly connected to the speaker.
-
Lights up
The issue occurred because you used a commercial USB cable. Use the USB cable supplied with the product.
-
Does not light up
Contact support
Contact our Support team
Warranty Information
Find information on Tourist Limited Warranty
Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities
Professional product support and services
Find support information for Broadcast & Professional products
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
