Notice of Free Repair program for affected CFexpress Type A memory cards of CEA-G series

Thank you for your interest in Sony products.

We have found issues with some CEA-G series memory cards, where the memory cards are not recognised or the image saving process is not completed in low temperature conditions around the lower limit of the operating temperature (-10 degrees Celsius).

To address these issues, we are implementing a free repair program for the affected memory cards from 26 June 2024 until 29 June 2029.
If you have an affected memory card, please contact your local Sony service centre. A list of the Sony service centres can be found on the service centres’ page.

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

[Applicable models]
  CFexpress Type A memory card CEA-G series
   CEA-G80T / CEA-G160T / CEA-G320T / CEA-G640T

[How to identify affected memory cards]
Please enter the 8 or 9-digit number printed at the back of the product to determine if it’s eligible for the free repair program.

Click here for 8-digit number.
Click here for 9-digit number. 

Note: Serial numbers starting with digit 3, either 9-digit (e.g., 3 2xxxxxxx) or 10-digit (e.g., 3 2xxxxxxxx), are not applicable for this program. (Updated on 28 June 2024)

IMPORTANT: Before sending the memory card for repair, please make sure to back up the contents of the memory card and make sure to erase them from the memory card. Additionally, please note that all content and data on the memory card will be deleted during the repair process.