TV Audio and Sound FAQ

For assistance with audio and sound settings and troubleshooting, please select a topic from the list below:

• ARC (Audio Return Channel)
• Audio Format
• Closed Captioning
• Connect Audio Devices
• Distorted Audio
• No Audio

IMPORTANT:

• For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.
• These solutions may not apply to all models. Check Applicable Products and Categories for each solution for details.

ARC (Audio Return Channel)

• What Is the Audio Return Channel (ARC) Feature?
• Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature

Audio Formats

• Sound is output as Dolby Digital Plus 2 channel audio when I play HE-AAC 5.1 channel music file format
• What is Dolby Dynamic Range and how is it set?

Closed Captioning

• Closed Caption/Subtitle
• How to turn the Closed Captioning or Subtitles on or off when viewing Internet videos from Netflix?

Connect Audio Devices

• Connect a Sound Bar to Your TV
• How to hear the television sound through the speakers of a stereo receiver or home theater system
• Can I use Bluetooth audio devices with my Android TV™ or Google TV™?
• How to get sound from headphones and the BRAVIA TV speakers at the same time
• What is the difference between FIXED and VARIABLE audio output?

Distorted Audio

• The audio and video on my TV are out of sync or there's an audio delay
• How can I test the picture and sound quality of my Android TV™ or Google TV™
• The TV makes a crackling or popping noise

No Audio

• The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT jack
• There is no sound or low volume coming from the TV speakers
• No sound from the Sound Bar connected to the TV via HDMI (ARC) when the Control for HDMI function is turned off
• There is no sound when using a TV or audio system (such as an AV receiver or Sound Bar) with the ARC/eARC feature