Google TV™: Frequently Asked Questions (FAQ)

IMPORTANT: This article is for Google TV models only. If you aren't sure of the type, check if your BRAVIA TV is a Google TV, an Android TV or other.

This page introduces Frequently Asked Questions (FAQs) and useful information for Google TV™.

Click on the icon/topic to view help articles.

• Update
• Network / Internet
• Broadcast
• Remote Control
• Power
• Picture & Screen
• Connectivity (Bluetooth / USB HDD / HDMI etcs)
• Others

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For a step by step walkthrough on how to perform various set up and functions on your Google TV, please refer to our Google TV Interactive Guide

 Update

• Troubleshooting an Android TV™ or Google TV™: What are the benefits of restarting the TV and software updates? / Issues with the sound and screen
• How to perform a software update

Network / Internet

Basic information

• How to & Troubleshooting for internet connection

Internet content issues

• The Android TV™/Google TV™ cannot be connected to the Internet: how to perform a network diagnosis
• The Android TV™/Google TV™ Wi-Fi signal drops or intermittently disconnects.
• YouTube™, Netflix, or another streaming app installed on my BRAVIA TV doesn't work.

Apps

• There is no sound from the TV while streaming or casting apps.
• YouTube App doesn't launch, freezes, or Error message appears
• How do I get Disney+ on my TV?
• How do I install applications on the Android TV™ or Google TV™, and then confirm the apps installed?
• Apple AirPlay: Displaying content from Apple devices on Android TV™ or Google TV™

Sharing the screen / content from a mobile device

• How to display the content or screen of a mobile device on the TV screen
• The screen mirroring function doesn't work.
• Can I use screen mirroring with my Apple mobile devices such as iPhone?
• Does my TV support Apple AirPlay 2 and HomeKit?

Broadcast

• How to tune or retune Sony's Android TV or Google TV (Analogue/Cable/Terrestrial Guide)?
• I changed the subtitle setting, but the setting is not being retained.

Remote control

• TV remote control not operating properly or not responding at all.
• How to pair or re-pair your wireless or Voice command remote control to your TV
• Voice Commands do not work on my remote control.
• How to use Google Assistant
• How to perform a TV remote control software update

 Power

• How to perform a Power Reset or a Factory data reset on a Google TV™
• The BRAVIA TV turns on or off automatically.
• Why does the LED light up or blink in different colors?
• The TV will not turn on or does not have any power.

Picture & Screen

• Adjusting the Picture settings on your TV
• Is my Android TV™/Google TV™ compatible with HDR?
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
• How to troubleshoot TV picture and screen issues.

Connectivity (Bluetooth/HDMI/USB etc.)

Bluetooth

• Bluetooth connection: Frequently Asked Questions for Sony's Android TV™/Google TV™
• Can I use Bluetooth audio devices with my Android TV™ or Google TV™?
• Cannot pair any Bluetooth devices with the Android TV™ or Google TV™

Audio/Video device (HDMI)

• There is no picture when using an HDMI connection.
• There is no sound from the audio system when connected via eARC.
• Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?

USB device, mouse/keyboard, PC

• Answers to questions regarding USB connections on Android TV™
• What types of USB HDDs (hard disk drives) are compatible with Sony's Android TV™ or Google TV™?
• Does Android TV™/Google TV support USB or Bluetooth keyboards and mice/mouses?
• Unable to display a picture from a computer that is connected to the HDMI input of the TV.

Others

• How to turn off or exit the DEMO mode on the TV.