Frequently Asked Questions about the Auto Play feature

A. Check the following:

• Make sure the smartphone's Bluetooth function is set to ON.
• Make sure the smartphone isn't connected to other audio devices.
• Make sure LE-xxxxx (model name) appears as a connected device in the smartphone's Bluetooth setting.
• If the audio device can't reconnect to Auto Play:
  1. Delete the LE-xxxxx (model name) from the list of connected devices in the smartphone's Bluetooth settings.
  2. Tap the usage scene or status section on the Auto Play home screen.
     
  3. Select Cancel device registration from Auto Play.
  4. Connect the audio device to Auto Play.

Notes:

• Make sure the audio device's software and the Sony | Sound Connect app are all updated to the latest version.
• The audio device can't connect to the app while its software is updating. Try the connection again after completing the update.

A. Check the following:

• Make sure the audio device is connected to the smartphone via Bluetooth. Check that LE-xxxxx (model name) is displayed as a connected device in the smartphone's Bluetooth setting.
• If you are using headphones:
  • For LinkBuds, LinkBuds S, and LinkBuds UC only: If you use only one side of the headphones, wear the right side. The Auto Play feature can't be used if you are only wearing the left side.
  • Make sure the time and place are properly set in the Time and place setting of each usage scene.
    Note: The available settings menu may vary depending on the country or region.
• If you are using speakers:
  • Make sure the time and day of the week are properly set in the Time setting of each usage scene.
• The Auto Play feature will not be started in the following situations:
  • When you're talking with someone using the headphones
  • When another Auto Play feature started within 5 minutes
  • When silent mode is set to ON

A. Check the following:

• Make sure the desired mobile app is set to ON: On the Auto Play home screen, select Voice Cue → Spoken notifications.
  Hint: Only apps that receive notifications when a compatible audio device is connected to Auto Play can be set in the Spoken notifications setting.
• If multiple notifications are detected from the same app, only the latest notifications will be read.
• If you are using an iPhone or iPad: In the Bluetooth settings, select LE-xxxxx (model name) and check that Share System Notifications is set to ON.