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Sony SupportBluetooth Headphones

WF-1000XM5

WF-1000XM5 Wireless Noise Cancelling Headphones

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Questions & Answers: 153

There is no sound from the headphones, or sound is only heard from one side.If the sound occasionally does not output from the headphones, or the sound of the headphones is interrupted, refer to the article Sound is interrupted or noise occurs while playing music. For other than WF-1000XM5
How to reset or initialize the Wireless HeadphonesIf the headset cannot be turned on or does not operate correctly, you may perform reset and/or initialize the headset to resolve the issue The reset method differs depending on the product. If your model is not
Supported apps and services for audio devicesQuick Access Auto Play Sound AR Quick Access Model Name App LinkBuds (WF-L900) Amazon Music Endel QQ Music*1 Spotify Xiaowei*1 Ximalaya (Android only)*1 LinkBuds Fit (WF-LS910N) Amazon Music Endel NetEase Cloud
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
Unwanted noise is heard from the headphones. (WF-1000XM5)Follow these steps to troubleshoot this issue: Select the situation when noise is heard: Noise is heard while walking, running, or shaking your neck When the Noise Canceling or Ambient Sound Control is On, the vibration
Frequently Asked Questions about the Auto Play featureThis article shows frequently asked questions about Auto Play feature in the Sony | Sound Connect app. Q. The audio device can't connect to Auto Play. A. Check the following: Make sure the smartphone's Bluetooth
What devices can I use to enjoy the Auto Switch feature?Which devices can I use with the Auto Switch feature? What is Auto Switch? The Auto Switch feature automatically switches the audio output source between your headphones and speaker without needing to operate your
I cannot switch the music playback between my headphones and speaker using the Auto Switch featureCheck the following: Start playing music on your smartphone with the Sony | Sound Connect app installed and Auto Switch settings complete. Auto Switch does not work with the connected smartphone's hands-free function
Head Tracking Function on Sony HeadphonesThe Head Tracking function is only supported on certain Sony Headphones models below: ULT WEAR WH-ULT900N WF-1000XM5 WH-1000XM5* Linkbuds WF-L900* Linkbuds S WF-LS900N* * These models require firmware update to
[VIDEO] Sound Connect App (formerly known as Headphones Connect App) - Customizing Audio SettingsHang out with Jackie to learn about the noise cancelling, equalizer, software update and touch sensor function with Sound Connect app. To know more about Sound Connect app, please click here yfZ8HEB1dE4

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