Changes to our Terms and
Conditions
1.
Our Terms & Conditions have
been updated in connection with our new My Sony Loyalty Rewards Programme. The
new Terms of use update introduces terms covering how members may accumulate
points and how points may be used to redeem rewards.
2.
Your continued use of your My Sony Rewards account
will be considered acceptance to the updated Terms & Conditions. If you
object to the updated Terms and Conditions, please stop usage of your My Sony
Rewards account and contact our customer service at this link if
you wish to terminate your My Sony Rewards account.
About My Sony Rewards
3.
What is My Sony Rewards?
My Sony
Rewards is a loyalty program that awards our members Sony points (“Points”) for
purchases made at any of our Sony Stores (both offline and online, excluding e-commerce marketplace)
and by participating in other aspects of the program. You can use these Points
to offset eligible Sony Store purchases or redeem e-vouchers for your favorite
lifestyle brands. When you register your product
through your My Sony Rewards account, you may also be eligible for an extended
warranty*.
We will also send you Sony news and exclusive offers if you sign up for our
emails.
*Extended warranty varies for each product.
4.
What are other benefits and privileges do I enjoy as a
member?
In
addition to earning Points that can be redeemed for Sony discounts and
lifestyle rewards. My Sony Rewards Members who sign up for our marketing
communications will receive first-hand information on pre-sale invitations,
member-only events, and personalized promotions .
Learn more about your benefits!
My Sony Rewards Member Account
5.
How do I apply to be a My Sony Rewards Member?
To join,
just head on over to https://mysony.sony-asia.com/sg/home/mysonyrewards and sign-up as a My Sony Rewards
Member. As soon as you verify your email address, your My Sony Rewards account will
be activated, and you can begin earning Points. The best part is that there is
no cost to join!
Existing
My Sony member accounts will be automatically upgraded into My Sony Rewards
member accounts.
6.
Does My Sony Rewards membership have an expiration
date?
Membership
in My Sony Rewards has no expiration date.
7.
Can I transfer my membership and/or Points to someone
else?
No. Your My Sony Rewards account and the Points in it are strictly
non-transferable.
8.
How do I update any changes to my personal information
and contact preferences?
To update your information, log in to your account using your email address and
password at the member's portal webpage (accessible via https://mysony.sony-asia.com/sg/home/mysonyrewards). To edit your profile and
preferences, navigate to "My Profile" and click the hyperlink for
account settings.
9.
How can I terminate My Sony Rewards account?
To
terminate your My Sony Rewards account, go to account settings in your member
portal and click the account termination link. Kindly note that terminating
your My Sony Rewards account will also cancel your access to
various Sony services. You will no longer be able to use your Points,
recover any unused e-vouchers, or access the program's benefits.
You may
also contact our customer service agents to assist you with terminating your
account by clicking at this link.
10.
How do I unsubscribe from the My Sony Rewards e-Newsletter?
You can enable or disable
your e-Newsletter subscription through your account settings page. Untick the
checkbox labelled "Yes, I would like to receive
birthday specials, member exclusive offers, and the latest marketing and
promotional offers from My Sony Rewards." By disabling your e-Newsletter
subscription, you will no longer receive updated promotions, product news, and
personalized rewards.
Alternatively, you can contact us using the contact
form here.
11.
How do I check the balance and expiration date of my Points?
After logging in, your Points
balance will appear on the first landing page. Click “Points earned” to see
each point’s expiration.
Points Earning
12.
How do I earn Points?
There are
many ways you can earn Points. Points can be earned by making purchases at any
of our eligible Sony Stores (both offline and online, excluding e-commerce
marketplace such as Lazada and Shopee) and participating in surveys. Members at
different tiers earn Points at the rates set out in the table below:
|
Current Tier |
Points
Earned per S$1 |
|
Club |
1 |
|
Elite |
1.5 |
|
Platinum |
2 |
You will also receive a one-time bonus point when you complete your profile and
by subscribing to our e-Newsletter. See how you can
earn Points here.
13.
Which Sony products are eligible for earning Points?
All
products purchased from Sony Stores (except PlayStation® products
and non-Sony products) are eligible for point accumulation.
Purchases
from e-commerce marketplace such as Lazada and Shopee are not eligible for
point accumulation.
14.
Can I earn Points on promotional and sales items?
Discounts and/or Sony e-vouchers are not eligible for Point earning when used
in transactions.
15.
When do I get Points after making a purchase?
Sony
Stores Online
You will be awarded Points the next day after your item
has been delivered.
Sony Stores offline
Points will be awarded to you immediately after payment
is made and products are collected.
16.
How are Points calculated?
Since
PlayStation® products and non-Sony products are not eligible for Points, Points are calculated by
the net amount payable on each eligible product bought after discounts, rounded
down to the nearest dollar.
17.
I forgot to provide My Sony Rewards ID, can I still
earn Points?
For offline purchases, Points can only be earned at
the time of purchase by providing your My Sony Rewards ID (email address) to
the cashier.
18.
Can I earn Points for purchases made outside of my
home country?
No, you may only earn Points
for purchases from Sony Stores (both offline and online, excluding e-commerce marketplaces) made in the
country you registered your My Sony Rewards account.
Purchases made from Sony
Stores from other countries are not eligible for earning Points.
Sony Points Redemption
19.
How do I use Points?
You can
use Points to offset Sony Store purchases (both offline and online, excluding e-commerce
marketplace and Sony Store Changi
Airport Terminal 3 outlet), or redeem e-vouchers for your favorite lifestyle
brands. Log in to My Sony Rewards member portal to view the list of rewards on offer.
20.
When will my Points expire?
All
Points earned have a 24-month expiry period and cannot
be extended. The expiry date is displayed on your Points earning history
page. We encourage you to redeem your Points before they expire to maximize the
program's value.
New Member Welcome Voucher
21.
How can I get my Welcome Voucher?
Welcome
Voucher is offered during a promotion period from now till 30th June
2024. It is only valid for members who sign up for My Sony Rewards for the
first time during this period. The Welcome Voucher will be credited immediately
after you successfully login to the member portal.
22.
What
are the terms & conditions for Welcome Voucher?
The Welcome Voucher is valid for one time use at any of our Sony Stores
(both offline and online, excluding e-commerce marketplace and Sony
Store Changi Airport T3 outlet) and is to be used within one transaction. Validity
of the voucher is three months
from the date of issuance.
A minimum spends of S$100
is required, and our Welcome Voucher cannot be used together with other coupons
(unless specified), or on PlayStation® products and non-Sony
products.
Our Welcome Voucher is non-refundable
and cannot be exchanged for cash in part or full.
Birthday Voucher
23.
How can I get my Birthday Voucher?
You are entitled to a one Birthday Voucher during your birthday month.
The Birthday Voucher is limited to one redemption per profile per year during
the month of your profile's birthday, as recorded during your membership
registration.
You will need to register before your birthday month in order to receive
your birthday voucher. The Birthday Voucher will be issued to your account at
the start of your birthday month. If you have registered your membership after
the start of your birthday month, you will only be eligible for a Birthday Voucher
the following year.
24.
What are the terms & conditions for Birthday Voucher?
Birthday Voucher is valid for one time use at any
of our Sony Stores (both offline and online, excluding e-commerce marketplace and Sony
Store Changi Airport T3 outlet) and is to be used within one transaction. Validity of the voucher is
two months from the date of issuance.
A minimum spends
of S$100 is required, and our Birthday Voucher cannot be used with other
coupons (unless specified), or on PlayStation® products and non-Sony
products.
The Birthday
Voucher is non-refundable and cannot be exchanged for cash in part or full.
Membership Tier
25.
How many membership tiers are there?
My Sony Rewards
has three membership tiers: Club, Elite, and Platinum. The rate at which you
can earn Points is determined by your tier. For example, Elite members earn 1.5
Points for every $1 spent at Sony Store on eligible products. This multiplier
allows you to earn more Points as you progress to the highest tier. Click here for more information on
how to qualify for each tier and its associated benefits.
26.
How do I progress to the next membership tier?
You can move up to the next tier by accumulating the minimum required number of
Points required for the tier upgrade. To keep your current tier status, you
must also meet the minimum Points earned for renewal within 24 months from the start date of your existing tier. The
qualifying and renewal Points earn requirements can be found here.
27.
What happens if I don't meet the minimum Points required
to keep my tier?
If you do not meet the minimum Points requirements for renewal, you will be
relegated to the tier corresponding to the Points earned over the prior 24-month
period.
28.
When will my new membership tier become effective?
If the transaction earns enough Points to upgrade tiers, it will happen
immediately after the transaction is completed. After the new tier status is
reflected, you will earn Points based on the new multiplier.
For example, as an Elite member you need 150 Points (equivalent to $100
spending multiplied by 1.5 times earn rate) to move from Elite to Platinum.
After 150 Points, you will be promoted to the Platinum
Tier. For your next purchase, you will earn Points at the Platinum rate of 2 Points
per $1.
29.
Can I register for Warranty without signing up with My
Sony Rewards?
No. To register your product for an extended warranty, you will need to become
a My Sony Rewards Member.
30.
Can I register more than one product?
Yes. We allow the
registration of all Sony products*. This is also recommended for insurance
purposes. Existing My Sony Rewards Members can login here and click My Products >
Register Product.
*Only for Sony products purchased
in Singapore.
31.
When must my product be registered in order to receive
an extended warranty?
To receive extended warranty, register your product with My Sony Rewards within
14 days of the purchase date. Please take note that not all products are
eligible for extended warranty. To view a list of all products with extended
warranties, click here.
Cancellations, Refunds
& Returns and Exchanges
32.
Can I cancel/return my order and get my redeemed Points
back?
Any cancellations/returns will depend on the requirement stated on Sony Store Online. If your request is
approved, your Points will be credited back to you with a new three-month
validity period.
33.
What happens to the discount voucher (e.g., Welcome
and/or Birthday voucher) I used if I cancel/return my order?
Sony will not refund any discount vouchers that were used for transactions that
are cancelled and returned.
34.
What happens if my Points balance (e.g., 238 Points)
is insufficient to reduce Points earned from returned products (e.g., 1,488 Points
earned from a payment of $1,488)?
35.
Can I do a partial refund (for example, returning one
of two items purchased)?
Sony Store Online:
Unfortunately, partial
refunds will not be allowed for Sony Store Online purchases.
Sony Store offline:
Members who made in-store purchases from our Sony Store offline may approach
our staff for assistance within 7 days from purchase. We will assist you in
having the initial invoice cancelled and issue a new invoice for the remaining
item(s), if any.
36.
How many Points would I get back if I had to do a
partial refund?
Applicable only for Sony
Store offline:
·
All Sony Points earned from the returned item will be
deducted from your account.
·
Any Points used to offset the purchase will be
credited back to your account.
·
Any vouchers used will not be refunded to you.
For any questions regarding
the final refund amount, please contact us using the contact form.