Upgrade Restrictions

Read the restrictions

After you use the VAIO Update for Windows 10 Upgrade tool and upgrade your Windows 8 computer to Windows 10, the below features, which were previously available on your Sony VAIO PC, may not function as usual or may be removed.

Note: This information applies for Sony VAIO PC that originally came with these features and was upgraded to Windows 10 (Build 10240).


Restrictions on Your Computer

  • Multi-touch gesture
    The click pad multi-touch gesture function is not supported in Windows 10. The multi-touch gesture function setting will be disabled and removed from VAIO Control Center during the upgrade process.

  • X-Reality
    X-Reality is not supported in Windows 10. The X-reality setting will be disabled and removed from VAIO Control Center during the upgrade process.

  • Extended Sheet Battery
    The internal battery and external sheet battery status are swapped in the Windows 10 user interface display. This is a limitation in Windows 10 but does not affect battery functionality.

  • Sony Sound Effects
    Sony sound effects (xLOUD, ClearPhase, ClearAudio+, S-FORCE, VAIO Sound Utility) are not supported in Windows 10. The Sound Quality setting will be disabled and removed from VAIO Control Center during the upgrade process.

  • 2D-3D Conversion
    2D-3D conversion is not supported in Windows 10. The 2D-3D conversion setting will be disabled and removed from VAIO Control Center during the upgrade process.

  • Near-Field Communication (NFC)
    There are limitations between the NFC driver and Windows 10. NFC will not work in Windows 10.

  • Media Transfer Protocol (MTP)
    There are limitations between Media Transfer Protocol (MTP) and Windows 10. User cannot copy or move any files from an USB portable device via MTP and it is recommended to use Mass Storage Connect (MSC).

  • Pointing Device Cursor
    Cursor from pointing device will freeze after resuming from (S3) Sleep or (S4) Hibernate.

Restrictions on Sony Apps

  • Sony Windows Store Apps
    Sony exclusive apps will not be visible via search or browsing in the Windows Store due to a limitation in Windows 10:
    - Album by Sony
    - Music by Sony
    - PlayMemories Mobile
    - Socialife
    - TV SideView
    - VAIO Care
    - VAIO Clip
    - VAIO Message Center
    - VAIO Paper
    - VAIO Remote control
    - VAIO Scan
    - VAIO Tabletop

  • Socialife
    Application name is not displayed on the Start screen tile.

Restrictions on Third-party Apps

  • CyberLink PowerDVD
    - An error message appears when trying to play a Blu-ray Disc™ movie using PowerDVD with Miracast.

    - Models with switchable Nvidia graphics, an error message appears when trying to play a Blu-ray Disc™ movie using PowerDVD with Nvidia graphics.

  • Iolo Program Accelerator
    Iolo Program Accelerator is not compatible with Windows 10 and cannot be used in Windows 10.

  • Intel Experience Center
    Intel Experience Center will not be supported in Windows 10 by Intel. Systems that originally came with IEC will have the feature uninstalled during the upgrade process.

  • Intel Smart Connect Technology
    iSCT does not function correctly in Windows 10 and is uninstalled during the VAIO upgrade process. Systems that originally came with iSCT will have the feature uninstalled during the upgrade process however a yellow exclamation mark may appear in Device Manager.

  • Windows Store App
    The About application window may not be displayed correctly due to a limitation in Windows 10.

  • Note Anytime
    The contents of the note are not displayed after resuming from sleep. The application will need to be restarted to resolve the issue.

  • Doodle God Free App
    If the Sony VAIO PC is not in tablet mode, the application user interface will be black and the window will close automatically due to a limitation in Windows 10.

  • AMD Quick Stream
    “AMD Quick Stream Error” message will appear during every system boot up. To resolve the issue, either manually uninstall AMD Quick Stream or please visit http://support.amd.com/en-us/kb-articles/Pages/AMDQuickStreamTechnology.aspx and download their updated AMD Quick Stream Technology application.