Files stored in the SD card of a mobile phone connected via USB are not found, even when searching from the TV’s Home Menu.

IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

The following conditions are required to use this feature.

• A mobile phone that supports the media transfer mode (MTP) function
• Software update (for 2017 and 2018 models only): How to perform a software update

NOTE: For compatible mobile phones other than Sony Xperia, this search feature covers only the folders shown below:

• DCIM
• Download
• Pictures
• Music
• Movies
• Video

Related article: Unable to detect video/photo on mobile phone via USB connection.