Google Play Store cannot be opened, or apps cannot be downloaded or updated.

If the Google Play Store cannot be opened.

1. Restart your device.
   1. Press and hold the Power button.
   2. Tap Power off or Restart.
   3. If your device doesn't restart, press and hold the power button + volume up button for 10 seconds until your device turns on again.
2. Confirm whether the Network (Mobile data or Wi-Fi) of your mobile phone is working normally.
3. Perform a Clear Data and Clear Cache for Google Play Store.
   1. Go to Settings.
   2. Select  Apps → All apps → Google Play Store.
   3. Select Storage & cache.
   4. Select CLEAR CACHE.
   5. Select CLEAR STORAGE → Delete.
      IMPORTANT: The app's data, including files and settings will be permanently deleted.
4. Update your device's firmware. Make sure the latest version of firmware is installed on your device.

Tip: Your Google Play Store could have been disabled as well.

To enable Google Play Store.

If the Google Play Store Apps cannot be downloaded or updated.

1. Please confirm whether the Network (Mobile data or Wi-Fi) of your mobile phone is working normally. Can suggest checking the status icon if the data/wi-fi signal is ok.
2. Clear your phone's storage and data.
   1. Go to your phone's Settings → Apps → See all apps → Google Play Store → Storage & cache → Clear storage.
   2. Go to your phone's Settings → Apps → See all apps → Google Play services → Storage & cache → Clear cache.
3. Update your apps.
   1. Tap on the Play Store application.
   2. Go to your Google account icon located at the top right corner.
   3. Go to My apps and games → Overview.
   4. Go to Updates available → Update all.

   Note: If Update all is not available, it means that all your apps have been updated to their latest version.

If the issue persist, your phone may need servicing.