How to resolve when the reader cannot be turn on?
Cannot turn on the reader.
Difficulties in turning on the reader may be due to the battery being completely depleted or moisture condensation.
If the battery is completely depleted, power will not be supplied to the
button and you may not be able to turn on the Reader. In this case, the Charge/Busy indicator may blink red 3 times. Connect the Reader to your computer via the supplied USB cable, the Reader will automatically turn on approximately 5 minutes later. Wait until the Reader turns on before trying to operate it.
Moisture condensation may have occurred. Wait for a few hours and then turn on the Reader.
If the battery is completely depleted, power will not be supplied to the
button and you may not be able to turn on the Reader. In this case, the Charge/Busy indicator may blink red 3 times. Connect the Reader to your computer via the supplied USB cable, the Reader will automatically turn on approximately 5 minutes later. Wait until the Reader turns on before trying to operate it. Moisture condensation may have occurred. Wait for a few hours and then turn on the Reader.
Contact support
Contact our Support team
Warranty Information
Find information on Tourist Limited Warranty
Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities
Professional product support and services
Find support information for Broadcast & Professional products
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
